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Awaiting Order Arrival

When will I receive my order?

Delivery starts after our CRO team confirms your order via phone, message, or email. Once confirmed, it takes 48 hours for Dhaka City (up to 3–4 days during offers), 48–72 hours for Dhaka Sub-Urban (up to 4–5 days during peak times), and 72–90 hours for Outside Dhaka (up to 4–5 days).

How can I track the status of my shipment?

Once your order is handed over to our delivery partners (Steadfast or Pathao), you will receive tracking information. You can also contact our hotline at +8801932361414 for real-time updates.

What should I do if my delivery is delayed beyond the estimated time?

While we strive for 48–90 hour delivery, technical glitches or natural disasters may cause delays. If your order is significantly late, please contact our support team with your Order ID for immediate assistance.

Ordering & Payment

What payment methods do you accept?

We offer Cash on Delivery (COD) for most items, and mobile financial services via bKash, Nagad, and Rocket. Please note that certain promotional or high-value items may require full or partial advance payment as mentioned in the product description.

Do I need to pay any extra charges for mobile payments?

If you pay the full amount upfront via the Checkout page, you do not need to pay any "Cash-out" charges. However, if you choose to pay via mobile banking at the time of delivery instead of cash, you must include the applicable cash-out charge.

Is it safe to send money to the numbers listed on your site?

Yes, but only use the official bKash, Nagad, or Rocket numbers clearly listed on our official Checkout Page. Never send money to any personal or unknown numbers. We do not require separate confirmation for payments made to our official checkout numbers.

Why is the delivery charge different for my location?

Delivery charges are calculated based on your distance: 80 BDT for Dhaka City, 110 BDT for Sub-Urban, and 130 BDT for Outside Dhaka. The exact updated charge will always be visible on the checkout page once you select your location.

After sales

What is your return and replacement policy?

If you receive a defective, damaged, or incorrect product, you must notify us within 3 days of delivery. The product must be unused, with original tags and packaging intact.

Who bears the delivery cost for returns or exchanges?

For general returns, the customer bears the delivery and COD charges. For exchanges, the customer must pay the delivery charge twice (for the return and the new shipment). If the error is from our side (wrong size/defective product), return shipping is free if reported to the delivery man on the spot.

Can I return a "Promotional" or "Offer" product?

Return eligibility for promotional items depends strictly on what is mentioned in that specific product’s description or the terms of that promotion. Please read the product description carefully before purchasing.

Refund

How and when will I receive my refund?

Once we receive and verify your returned item, the refund process begins. Approved refunds take 7–10 working days to reach your original payment channel (bKash, Nagad, or Card).

What happens if a product I paid for is out of stock?

If we cannot provide a replacement due to stock issues, you will receive a full refund of the product price. Please note that original delivery and COD charges are non-refundable.

What should I do if I am charged twice due to a technical error?

If a technical glitch causes a double payment, please email us at support or message our Facebook page. Once verified, the extra amount will be refunded to your original payment method.